Refund policy

Returns & Refund Policy

Last updated: 26-03-2026

At Wick and Mortar Witchcraft, every item is prepared with care - whether poured, blended, or chosen for its energy and intention.
We want you to feel confident in your purchase, and this policy outlines your rights under UK consumer law.

Your Right to Change Your Mind

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it, for any reason.

Once you’ve notified us, you then have a further 14 days to return your item(s).

To begin a return, please email:
📧 [insert email address]

Returning Your Items

Items should be returned:

  • In a resaleable condition
  • Unused, and where possible in their original packaging

You are welcome to inspect your item as you would in a shop, but any use beyond this may reduce the value - and this may be reflected in your refund.

When Returns Aren’t Accepted

Due to the nature of our products, some items cannot be returned once opened.

This includes:

  • Sealed goods that have been opened and are not suitable for return due to hygiene reasons
    (such as candles, wax melts, oils, or skincare items)
  • Custom or made-to-order pieces
  • Perishable goods

These exclusions are in line with UK consumer law.

If Something Isn’t Right

Under the Consumer Rights Act 2015, your items must be:

  • As described
  • Of satisfactory quality
  • Fit for purpose

If your order arrives damaged, faulty, or incorrect, please contact us within 30 days of delivery.

We may ask for:

  • Your order number
  • Photos of the item and packaging

If a fault is confirmed, you will be entitled to a full refund or replacement, and we will cover return costs where applicable.

Refunds

Once your return has been received and checked, your refund will be processed.

  • Refunds are issued to your original payment method
  • We will process your refund within 14 days of receiving the returned item (or proof of return)

If your full order is cancelled within the 14-day cooling-off period, your original standard delivery cost will also be refunded.

Return Shipping

  • Return shipping costs are the responsibility of the customer when cancelling under the cooling-off period
  • We recommend using a tracked service, as we cannot guarantee receipt of returned items

Deductions

If an item has been handled beyond what is necessary to inspect it, we may reduce the refund to reflect any loss in value.

Cancelling Before Dispatch

If you need to cancel your order, please contact us as soon as possible.

If your order has already been dispatched, it will need to be returned in line with the policy above.

Contact

For all return and refund enquiries:
📧 [insert email address]

✨ Every order is handled with intention and care - if something doesn’t feel right, we’ll always do our best to make it so.