Shipping policy

Shipping Policy

Last updated: 26-03-2026

At Wick and Mortar Witchcraft, each order is prepared with care and intention. Below you’ll find everything you need to know about how your items reach you.

Processing Times

Orders are typically processed within 2–5 business days.

During busy periods, launches, or seasonal collections, processing times may be slightly longer.

You will receive confirmation once your order has been dispatched.

Shipping Rates

  • Standard UK Shipping: £4.00
  • Free shipping (if applicable): Orders over £100

Shipping costs are calculated at checkout unless otherwise stated.

Delivery Times

Estimated delivery times after dispatch:

  • UK: 2–5 working days

Please note these are estimates and may vary depending on the courier.

Once Your Order Has Been Dispatched

Once your order has been handed to the courier, delivery is managed by the shipping provider.

While we are not responsible for delays caused by couriers, customs, or external factors, we will always do our best to support you if any issues arise.

Under UK consumer law, your order remains our responsibility until it is delivered to you. If your parcel is lost or arrives damaged, please contact us and we will work with you to resolve the issue.

Incorrect Addresses

Please ensure your shipping address is correct at checkout.

We cannot be held responsible for:

  • Orders shipped to incorrect addresses provided at checkout
  • Delays or losses resulting from incorrect address details

If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend it.

Lost, Stolen, or Delayed Parcels

If your order has not arrived within a reasonable timeframe, please contact us.

We may:

  • Investigate with the courier
  • Offer a replacement or refund where appropriate

We recommend selecting tracked shipping where available.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the item
  • Photos of the packaging

We will review and resolve this as quickly as possible.

International Shipping

  • Shipping times and costs will vary depending on location
  • Customers are responsible for any customs duties or import taxes

Contact

For any shipping-related questions:
📧 [insert email address]

✨ From our hands to yours — every order is sent with care, even once it leaves our door.